Business and government alike are increasingly using the internet as the preferred platform for delivery of their goods and services and for effective engagement with their clients.
In the converged environment enabled by high speed broadband, web 2.0, social media, virtual worlds, user-generated content, cloud computing, VoIP, open source software and open content have rapidly become established features of our online experience.
Over the last two decades, the internet and e-commerce have reshaped the way we communicate, interact and transact.
